Townsquare Interactive Reviews: Uncovering the Truth

Key Highlights

• Townsquare Interactive is a digital marketing company that supports small businesses.
• They offer services like website design, SEO, and social media management.
• Customer reviews on sites like Trustpilot and BBB show mixed feelings.
• Some people feel good about the company because they respond quickly at first. However, others report problems with website performance and slow customer service.
• A common issue is that canceling services and getting refunds can be difficult.
• This review looks at both the positive and negative feedback about Townsquare Interactive.

Introduction

How people view businesses online is very important for small businesses that want to grow.

Digital marketing companies, like Townsquare Interactive, can help your business stand out. They can assist in making your business more visible and support its growth.

They provide services such as SEO, social media management, and website design. But do these services really work?

This blog takes a close look at Townsquare Interactive reviews.

It talks about the good sides, the bad sides, and everything in between. This will help you make your choice.

Following Up on Our Previous Investigation

A few months ago, we shared our report titled “Revealed: Why Companies are Unhappy with Townsquare Interactive.”

Since then, we have gathered more data and read additional customer complaints. This new information adds to what we found before, showing the number of complaints from third parties.

These complaints highlight the troubling trends we mentioned earlier.

As a competitor in digital marketing, we feel it is important to point out these issues. We want small business owners to use their own best judgment.

This way, they can make wise decisions about their marketing investments.

Broken Promises and Poor Results

Many customers feel that Townsquare Interactive’s first sales pitch is nice for promotional purposes.

However, the service they provide does not meet the expectations for good search engine optimization and complete business profiles.

They say they can help businesses appear “on the first page of major search engines.” But many companies see that they are still low in the search results, even after several months of using the service.

One customer gave Townsquare Interactive a low rating. They called the company “very unprofessional.”

This customer noted that Townsquare did not provide their website in the promised time of 10 to 14 days. They had given clear details at the start, but it didn’t help.

Website Ownership Controversies

Many customers feel lost about who owns their website. When they signed up, they were promised they would own the whole site when their contract ended.

Later, they found out that, because of policy, they would only get the content and not the actual website.

This leaves businesses stuck and makes it hard for them to leave. It breaks marketplace trust. If they decide to switch, they face the risk of losing their online presence.

This issue also harms the online experience for users and has a bad impact on user experience.

Declining Performance and Questionable Value

Some long-time customers feel that their online presence has declined over time.

They said, “Our rank on the web kept dropping. Many tasks were only partway done, if they were done at all. When I canceled the service, my website completely went away, even though it was good before.“

Another customer said, “The biggest effort they made was to sell me their service. Once I signed up and my monthly payments started to go to my credit card, TSI put my account on auto-pilot. After that, not much happened.“

Customer Service Challenges

Many customers have shared their issues with customer service. One customer mentioned they tried to reach Townsquare Interactive for two weeks but got no reply.

This person found it ironic that a company focused on social media marketing has “ZERO engagement” on their Facebook page.

They are not connecting with their followers in any way.

More Recommended Townsquare Interactive Stories – How to Switch from Townsquare Interactive & Move Your Website – Guide to Moving & Transferring

Financial Concerns

Many people think that cost is a big issue. Some customers say they spend about $900 each month and do not get the results they hoped for.

When they choose to cancel, they often get less help but still have high fees.

For example, they might be given a deal to “host” a website for $129 a month.

That price is much higher than what dedicated hosting companies usually ask for the same service.

Many customers find it hard to get their refunds. They often need to complain to the Better Business Bureau to get the refunds they should have.

Employee Perspectives

Even people who used to work there have shared important worries. One person said the company frequently changes its goals.

They also shared that job titles and tasks often change, which shows a lack of support for the workers.

Other workers noted that the company mainly focuses on new college graduates. These graduates might not understand that “the pay is much lower than what is usually offered in the industry” for the work they do.

A worker said the “company culture is a mess from top to bottom.”

They also noted that what the company offers “is totally based on management’s wrong guesses about what they really provide to the business owner.”

How We’re Different

At The Branding Agency, we believe being honest is important. We aim to set real expectations and deliver the best content with clear results. This is how we work:

1. True Website Ownership: When we create your website, it is entirely yours. We will not keep your digital property from you.
2. Performance-Based Pricing: Our success depends on yours. We give you clear, easy-to-read feedback and reports.
3. Responsive Support: We typically respond in under 4 hours. You will have account managers who understand your business well.
4. No Long-Term Contracts: We work hard to earn your business every month with great results. We do not rely on contracts.
5. Transparent Reporting: You will always know what we are doing. You will see how it affects your business.

What to Do If You’re Currently Using Townsquare Interactive

If you have problems with Townsquare Interactive, think about these steps:

1. Write It Down: Keep track of all promises made and services not provided.
2. Get It in Writing: Request a document showing who owns your website and its content.
3. Look at Your Contract: Know the terms and deadlines for canceling.
4. Think About Complaining: The Better Business Bureau has many complaints about Townsquare Interactive.
5. Look for Other Options: Research different digital marketing companies with better customer ratings and clear practices.

Townsquare Interactive Reviews: Unbiased Analysis – Final Thoughts

Townsquare Interactive gets new clients by using strong sales methods. However, many customers feel unhappy with the services they receive.

This should make any business think again before choosing them. Digital marketing should be a wise choice.

It should provide good results and not make you feel frustrated or let down.

If you want a digital marketing partner that really cares about your success, contact us today for a free consultation.

You will notice how digital marketing can make your online presence better.

Frequently Asked Questions

What services does Townsquare Interactive offer?

Townsquare Interactive offers several digital marketing services for small businesses. These services include internet marketing, website design, development, SEO, social media management, and reputation management.

Their aim is to boost online presence and support businesses in growing.

How does Townsquare Interactive handle customer complaints?

Townsquare Interactive wants their customers to be happy. They work hard to fix problems quickly and professionally in the town square.

If you have a question or want to share your ideas, you can contact their customer service through their Google listing. You can reach them by email, phone, or by filling out a form on their website.